NHTSA Complaint #11694300 — 2018 FORD FUSION

What component or system failed or malfunctioned, and is it available for inspection upon request? The APIM (Accessory Protocol Interface Module) appears to have failed. The vehicle's infotainment/play screen is completely blank and unresponsive. This module controls key systems including climate control, navigation, hands-free calling, and the backup camera. The component is available for inspection if needed. How was your safety or the safety of others put at risk? This failure compromises several safety-critical functions. I am unable to adjust climate settings, use GPS navigation, make hands-free emergency calls, or see through the backup camera. These features are essential for safe driving, especially in adverse weather or while reversing. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet confirmed by a dealer, but the issue has been consistent. I have attempted both soft and hard resets, and verified the fuses are good. All symptoms point to an APIM failure. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No formal inspection has been done by the manufacturer, police, or insurance. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or messages. The issue started intermittently about two months ago. Resets worked temporarily, but the screen is now completely unresponsive.