NHTSA Complaint #11673131 — 2016 FORD EDGE

While driving through a small town +-500 miles from my home the 2016 Edge lost power with no warning. I barely got to a gas station for help. No fluid leaks, no smoke, no check engine light prior to fail. Was running great until it didn’t run anymore. Police checked on me and noted my back end was sticking out into the street a bit, couldn’t move it. Had it towed, got a hotel room due to how far away from home this happened. All local mechanics were booked 2+ weeks out but this one ran diagnostics sooner and suggested engine replacement. Had it towed to closest Ford dealer for 2nd opinion. They suggested same. I had serious (couldn’t start completely dead several times, no prior warnings) and not so serious (radio, seat, door) electrical problems earlier in ownership where Ford engineer came across state to recalibrate. I don’t have documentation on this but I think it took him like 4 hours at Ford Seelye Kalamazoo but it should be in vehicle history. With these two MAJOR exceptions (and no warnings) my Edge ran great. I feel we took great care of it, has zero rust, just over 81k miles and bought it new just over 8 years ago (as of this writing). Just replaced tires, rims, brakes within this year. Filled my gas tank full just before fail. We were told it would cost $2400 to tow it back home. Called Ford road assist for suggestions and relief and they stated that since it’s over 8 years and 80,000 miles they offer nothing. Bought it new on 6/30/17 and engine failed on 6/18/25 (just under 2 weeks of 8 years) and 1,336 miles over of any responsibility on Ford Motor Company. There should be a Ford customer service case number.