NHTSA Complaint #11672931 — 2023 POLESTAR POLESTAR 2

The rear camera fails semi-regularly. It is unpredictable when it will occur. This might happen as soon as the car starts—to reverse out of a parking spot—or it might occur after driving for a while. It will also sometimes fail despite the other cameras working (front camera, 360 cameras). Sometimes, cycling through the cameras will fix the issue—if rear fails, put the car in park, cycle to front camera, 360 camera, front camera, 360 camera, and then rear camera—and this might resolve it. Sometimes exiting the car and re-entering it (basically, turning it off and on) will reset the camera. Sometimes rebooting the console will work (hold the reset button for 30 seconds and wait for the center console to reboot). But many times, nothing will work. Simply turning the car off for a few hours will be the only thing that resolves the issue. My car has had the update that was supposed to resolve the issue but the issue persists. I think the frequency has gone down but it still occurs semi-regularly. I would conservatively estimate that it occurs at least 1-3 times a month. It is also not unusual for the center console to simply stop working. That is, no function works: radio, bluetooth, navigation, any of the cameras. The center console just crashes on boot and is not recoverable—30 second reset does nothing—until the car is turned off a left for a bit. The last time this happened was 7/10/2025. I would say this occurs less frequently than the rear camera failure but I would estimate a few times a year? Three times this year (2025) so far. I don't know if these two issues are related but, if I were to speculate, there's a problem with the OS running the console.