NHTSA Complaint #11672841 — 2023 POLESTAR POLESTAR 2

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA issue reported to NHTSA

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Complaint Details

ODI Number	11672841
Vehicle	2023 POLESTAR POLESTAR 2
Component	BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Date of Incident	July 10, 2025
Date Filed	July 11, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

When go into reverse, the rear backup camera is unavailable. It pops up a message that it is temporarily unavailable, but the rear camera image does not appear during the time I am in reverse. Sometimes the view switches to the 360 view instead. This problem does not happen every time. Polestar software update version 3.6.4 is suppose to fix this issue, but the problem still remains.

Related Complaints for the 2023 POLESTAR POLESTAR 2

Other BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Complaints

#11715971 — February 5, 2026 — Rear backup camera continues to not function reliably, even after updating to the latest firmware 4.2.13

#11703091 — December 4, 2025 — Despite a recall, rear camera does not activate when putting the car into reverse. This poses immense safety risks as...

#11703101 — December 4, 2025 — Car rear camera constantly freezes, doesn’t appear or just stops during vehicle usage

#11702172 — December 1, 2025 — An ongoing issue with Polestar 2 vehicles has been its unreliable rear camera. When reversing, the rear camera does n...

#11698981 — November 12, 2025 — -The rearview camera fails intermittently when gearshift is placed in reverse and when the car drives in reverse. -Pa...

Recent Complaints for the 2023 POLESTAR POLESTAR 2

#11717689 — BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING — February 12, 2026 — When put into reverse, display just shows Camera is temporarily unavailable. This is after the OTA update 4.2.13 tha...

#11717689 — VISIBILITY/WIPER — February 12, 2026 — When put into reverse, display just shows Camera is temporarily unavailable. This is after the OTA update 4.2.13 tha...

#11717270 — ELECTRICAL SYSTEM — February 11, 2026 — Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while dri...

#11717270 — POWER TRAIN — February 11, 2026 — Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while dri...

#11717270 — VEHICLE SPEED CONTROL — February 11, 2026 — Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while dri...