NHTSA Complaint #11672807 — 2021 FORD EXPEDITION

The contact owns a 2021 Ford Expedition. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact's wife had attempted to start the vehicle several times. The contact stated that when the vehicle was started, the accelerator pedal was depressed, and the check engine warning light illuminated. In addition, the engine seized. The vehicle was towed to the dealer where it was diagnosed with fuel pump failure. The contact was informed that the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The contact referenced NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 71,000.