NHTSA Complaint #11672765 — 2020 FORD EXPLORER ENGINE

Complaint Details

ODI Number	11672765
Vehicle	2020 FORD EXPLORER
Component	ENGINE
Date of Incident	July 11, 2025
Date Filed	July 11, 2025
Mileage	112,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

The contact owns a 2020 Ford Explorer. The contact stated that upon coming to a complete stop at a red traffic light, the vehicle inadvertently shut off in the middle of the roadway and failed to restart. The battery warning light was illuminated. No further information was available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. After investigating the failure, the contact related the failure to NHTSA Action Number: EA23002(Engine). The manufacturer was notified of the failure and a case was filed. The contact was also referred to the NHTSA Hotline for assistance. The failure mileage was 112,000.

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