NHTSA Complaint #11672757 — 2021 MERCEDES-BENZ GLE 350

On May 26, 2025, around 3:00 PM, I was traveling with my family on a bright and sunny day, with no rain for several days leaving the roads dry. As we were on I-35, I took an exit, and just a few seconds later, my 2021 Mercedes-Benz GLE 350 unexpectedly shut off, all the lights on the the dashboard lit up, and the vehicle came to a sudden and complete stop. Thankfully, this incident occurred on the service road rather than the highway, and we were at low speed otherwise it could have posed a serious risk to my family and me. Once the car stalled, both the steering and tires locked up. However the vehicle had power but would not start or move. As the same situation could happen to someone else which could put them at serious risk it might be in the best interest of Mercedes-Benz to research and fix this issue. I reached out for a tow truck, and the driver had to hook it up and drag my vehicle onto the flatbed. Mercedes-Benz service suggested a replacement of the engine and could not diagnose what the issue is. I have consistently performed the recommended maintenance on my vehicle since I purchased it, and it currently has around 63,000 miles.