NHTSA Complaint #11719430 — 2021 MERCEDES-BENZ GLE 350

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11719430
Vehicle 2021 MERCEDES-BENZ GLE 350
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

While driving at night all error light showed up. I slowed down to the side of the road and while I was slowing down the engine died. I tried to start the car which worked but when I pressed the gas the engine died again. Tried it two more times with the same results. Then turned the car and waited a bit with the engine running. slowly started driving and was able to get home driving 20 mph. The next day took it to a shop that said that the battery was weak and they replaced the battery. Drove out of the shop and started hearing nosies from the engine. Immediately came back and was advised to take it to the dealer. Towed it to the dealer that checked it and said that they found metal in the oil filter and that I need to install a new engine. I read online and found many complains about the same engine issue with 2021 Mercedes GLE 350. Mercedes refuses to take responsibility that they built a faulty engine.

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