NHTSA Complaint #11704589 — 2021 MERCEDES-BENZ GLE 350

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11704589
Vehicle 2021 MERCEDES-BENZ GLE 350
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CO

Consumer Description

Original owner of a 2021 GLE, purchased on April 21, 2021. The vehicle is currently 4 years and 6 months and 22 days old with approximately 49,000 miles. Despite meticulous adherence to all scheduled maintenance performed and no warning lights activated the vehicle suddenly shutdown and would not restart. According to MB maintenance department it suffered a catastrophic and complete engine failure. This type of premature and total engine failure in a properly maintained, low-mileage vehicle is clearly a defect in material or workmanship. This is a serious safety defect that rendered the vehicle completely inoperable with no warning. Issues are resulting from valve guide wear issues, camshaft codes, valve openness, and no-compression symptoms, camshaft, timing chain, etc.

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