NHTSA Complaint #11672697 — 2021 POLESTAR POLESTAR 2

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING issue reported to NHTSA

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Complaint Details

ODI Number 11672697
Vehicle 2021 POLESTAR POLESTAR 2
Component BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

The vehicle’s rear view camera continues to be unstable, even after the recent NHTSA-mandated software recall was installed. This recall DID NOT fix the issue. Ultimately, the vehicle’s computer hardware is underpowered and cannot run the latest software versions sufficiently, and that is the root of the flickering and crashing that occurs. Besides the rear view camera cutting out and saying “temporarily unavailable” the car’s automatic emergency braking system often mistakenly slams on the brakes, and because it’s controlled through the rear camera interface, you cannot safely disable it when these erroneous braking events occur as the screen becomes unresponsive or slow to respond.

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Recent Complaints for the 2021 POLESTAR POLESTAR 2

#11718764 BACK OVER PREVENTION: SENSING SYSTEM: CAMERA The rear view camera fails repeatedly and the rear window is not large enough to safely reverse.
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