NHTSA Complaint #11672420 — 2018 HYUNDAI KONA
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11672420 |
| Vehicle | 2018 HYUNDAI KONA |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NH |
Consumer Description
Purchased in cash at Dan O'Brien KIA for 22,000. This dealership in Concord NH (Owner) was charged w/embezzlement soon thereafter & was found guilty & fined. My cash purchase was never given to Hyundai nor was the promised 10 year powertrain warranty which was told to me from the salesman on the day of purchase in 2019. My 2.0 engine is knocking (undriveable) w/74 ,000 miles. Because Hyundai received no information on my purchase, I was never notified of recalls or class action suit recently won. I spoke to Hyundai (Case #[XXX]) & was told to take it to Irwin Hyundai for a diagnostic at $189. I'm told it does not meet an engine replacement YET it's doing the same exact issue affecting this very engine. I'm told it would cost me $11000. to replace. I'm [XXX], [XXX] & have no money to pay this amount, plus the car is literally listed for the same value give & take a few thousand $$ in value. I was lied to by the salesman about the warranty & had to find out myself there was a warranty but it went no further than my sales agreement which notes there's a warranty w/no explanation as to what it is. I'm now in a crisis: no car, & i just put $600 of tires on & it was inspected a week ago, quietly running - the tech had to ask if it was running as it was that quiet. What steps do I have to resolve this nightmare for engines failing & being told sorry your loss for nothing I have done wrong? If more information is needed I can get it. Dan O'Brien did inspections oil changes & repair work if needed (brakes etc). My email is [XXX]. phone [XXX] secondary or [XXX] primary. Somehow my phone switched to the secondary # & I'm trying to get it back to primary but it's a new phone & I have to figure it out. Please help me. Should I find a lawyer? So upsetting. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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