NHTSA Complaint #11693601 — 2018 HYUNDAI KONA

The DCT(Dual Clutch Transmission) has always been an issue since I purchased the vehicle. Anytime I would be going at a slow pace in a drive-thru or traffic on the freeway the car would jolt and shake. I brought my car to a Hyundai dealership in 2021 at 36,000 miles and was told this was normal with the transmissions provided by Hyundai and there was no need to worry. Now, at 72,000 miles I was driving down CA-60 when my car transmission died. The car would not go when I was giving it gas and would make a whirring noise when trying to accelerate across the freeway until I could pull off to the shoulder. It was extremely dangerous and I could've been hit by someone especially a semi-truck as it was sudden and I was in the left hand lane. I've been bringing it to an independent mechanic for years and he always told me to wait until there's a recall as it's a faulty transmission however there has not been a recall for my car yet. The car is now in possession of a Hyundai dealership however I was told since my warranty has passed they are not claiming any responsibility but that their transmission is faulty. There was no warning lamps or messages in the car just the issue of jolting while at slow paces prior to the transmission dying.