NHTSA Complaint #11672287 — 2018 HONDA PILOT

On [XXX] we left Charleston, SC for Pittsburgh, PA. In Columbia, SC a maintenance light came on "Transmission System Problem". Soon after, another light read "Transmission Hot." I stopped at the next Exit where Precision Tune- 7000 Garner Ferry Rd, Columbia, SC was located. The shop determined the transmission overheated. I paid $1,105 to have the transmission fluid flushed (3x) and the Honda computer reset. The vehicle had 43K miles. The SUV ran fine for 1800 miles. About 100 miles on our return trip to Charleston at 10:00pm on [XXX] a light read "Transmission System Problem." On July 01, Precision Tune Columbia told me to take the SUV to Precision Tune Summerville. On July 03 I dropped off the vehicle. I spent $517.45 on a rental vehicle. On July 17 my SUV was returned. Precision kept my vehicle without servicing it until the 30 day warranty ran out. I contacted Honda Corporate and informed them there were multiple online forums of other 2018 Honda Pilot 6cyl owners reporting similar transmission issues noting the torque converter. A few months later the "Transmission System Problem" light came on again. Since July, 2024 I have only driven the SUV 5K miles and not out of Charleston. In June, 2025 I received a product recall advisory that the torque converter was a known issue with the model. On July 8, 2025 I dropped the SUV at Stokes Honda. I received a call that the transmission fluid is bad. Precision sent over the Carfax report. It has been a year and my vehicle with 50,750 miles is inoperable and no one will take responsibility. I have only purchased Hondas for 22 years. We have a small trip scheduled July 11-17 and I have had to rent another vehicle, costing another $500. I would like my SUV repaired by Honda under warranty extension as the issue is a known problem with this year, make, and model. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)