NHTSA Complaint #11706864 — 2018 HONDA PILOT

I have taken this vehicle into the Honda dealership on five separate occasions to report a power transfer problem. I first visited the Honda dealership to report this problem on 9/2024. It hasn't been until my most recent visit on 12/18/25, that a customer service representative told me that my vehicle needed a new torque converter. It is available for inspection upon request. The first occasion when the vehicle caused a safety issue, we were preparing to make a left hand turn and the car jerked, the dash lights flashed, and the vehicle completely turned off. This was in the summer of 2024. We have had many smaller incidents leading up to this first occurrence but they haven't resulted in the vehicle completely shutting off. Most of the power transfer problems occur when we first back out of the driveway, put the car into drive, press down on the gas pedal, and there is no propulsion forward. This has occurred on a regular basis since the purchase of the vehicle. After two to three seconds the car jerks forward and then drives. This will also occasionally occur when we are stopped at a stop sign or at a traffic light waiting to propel forward or make a turn. Many of the safety issues occur when trying to make a turn with traffic, and there is no power to propel the vehicle forward. We have been fortunate to have the other vehicles slow to allow the Pilot to pause before moving forward. We now have to ensure there is a large distance before making a turn. We have had the dealership, Continental Honda of Anchorage, reproduce the lag problem, July 2025. Recently, we had a Transmission System Problem warning light come on the vehicle. We have also had a flashing P, R, D indicator light when the vehicle was in those gears. The Transmission System Problem light appeared on December 9th, then it reappeared on the 17th.