NHTSA Complaint #11672039 — 2020 FORD EXPLORER ENGINE

Complaint Details

ODI Number	11672039
Vehicle	2020 FORD EXPLORER
Component	ENGINE
Date of Incident	June 1, 2025
Date Filed	July 8, 2025
Mileage	89,156 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

The contact owns a 2020 Ford Explorer. The contact stated that while reversing, the vehicle stalled. The vehicle jolted forward while parking. The brakes were locking up. While driving 5 MPH, the steering wheel locked up. The 4-WD fault light was illuminated. The contact stated that the Pre-collision Assist, Hill Assist and Reverse messages were displayed. The contact stated that the failure was related to Technical Service Bulletin: 23-2174. The vehicle was taken to the local dealer, where it was diagnosed that the AWD actuator was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 89,156.

Related Complaints for the 2020 FORD EXPLORER

Other ENGINE Complaints

#11718314 — February 16, 2026 — I own a 2020 Ford Explorer with approximately 85,776 miles. The vehicle has experienced two separate loss-of-propulsi...

#11706656 — December 22, 2025 — My explorer was very slow/unable to accelerate onto the highway. The next time I started it there was rattling and lo...

#11694060 — October 17, 2025 — I was driving down upper pleasant ridge road caldwell id . Had cruise control on doing 50 and all of a sudden car jus...

#11689331 — September 24, 2025 — slipping gears between 1&2nd gear, harsh/delayed shifting, some power loss. Vehicle is around 120k miles

#11689512 — September 24, 2025 — On highway was accelerating to pass another vehicle the transition froze , engine revved with no acceleration ( tran...

Recent Complaints for the 2020 FORD EXPLORER

#11719340 — EXTERIOR LIGHTING — February 20, 2026 — Passenger headlight, LED low beam has gone out. Daytime running lights, high beam, and turn signal still work. Tried ...

#11718691 — UNKNOWN OR OTHER — February 18, 2026 — My Explorer has the optional double moonroof with an electric sunshade that opens or closes with a button. A week ago...

#11718314 — POWER TRAIN — February 16, 2026 — I own a 2020 Ford Explorer with approximately 85,776 miles. The vehicle has experienced two separate loss-of-propulsi...

#11718145 — UNKNOWN OR OTHER — February 15, 2026 — Sunroof clip broke and fabric sags which can affect visibility.

#11717248 — UNKNOWN OR OTHER — February 11, 2026 — The rear differential axle bolt on my vehicle has broken. There was no impact or collision prior to this failure. The...