NHTSA Complaint #11671927 — 2020 KIA SPORTAGE

Dear NHTSA, I am writing to update you regarding a prior concern I raised about the premature engine failure on my 2020 Kia Sportage at just over 66,000 miles. While I was not covered under Kia’s powertrain warranty due to being the second owner, the dealership—Kia Cornerstone in Elk River, MN—has now agreed to submit a goodwill reimbursement request to Kia America on my behalf for the $7,500 engine replacement. At this time, I have not yet received reimbursement, and there is no set timeline for when the funds will be issued. However, the dealership has acknowledged responsibility to submit the request and follow through with Kia corporate. I wanted to provide this update as a matter of record and to ensure that this case remains visible should further follow-up be needed. I continue to hope Kia will do the right thing and take responsibility for a major failure that occurred well below industry expectations for engine longevity.