NHTSA Complaint #11671814 — 2020 AUDI S5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11671814
Vehicle	2020 AUDI S5
Component	ELECTRICAL SYSTEM
Date of Incident	March 1, 2025
Date Filed	July 7, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

I own a 2020 Audi S5. The central infotainment screen (MMI) has been randomly restarting while driving. At first, it only happened occasionally, but the issue has gotten significantly worse. It now restarts every 5 to 10 minutes during normal driving. When the screen reboots, I temporarily lose access to important vehicle functions, including the backup camera, navigation, and audio controls. This creates a safety concern, especially when reversing or relying on the screen for directions or alerts. Audi has not provided a permanent solution, and I’ve seen others report similar issues online. This seems like a widespread defect affecting visibility and driver safety.

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Other ELECTRICAL SYSTEM Complaints

#11677943 — August 2, 2025 — MMI - Multi Media Interface constantly reboots about every 90 seconds. This is a safety issue since if I am backing ...

#11677363 — July 30, 2025 — THE RADIO (MMI SYSTEM) IS REBOOTING WHILE DRIVING EVERY 5-10 MIN. DEALERSHIP CAN'T FIX AND IS AFFECTING SAFETY SYTEMS...

#11676410 — July 26, 2025 — Audi MMI reboots constantly while the car is one. There is about 30 seconds between each reboot. This causes certain ...

#11676293 — July 25, 2025 — MMI system is failing, parking assist is malfunctioning, back up camera doesn’t activate, CarPlay turns off mid drive...

#11675499 — July 22, 2025 — "The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key s...

Recent Complaints for the 2020 AUDI S5

#11677943 — BACK OVER PREVENTION: WARNINGS — August 2, 2025 — MMI - Multi Media Interface constantly reboots about every 90 seconds. This is a safety issue since if I am backing ...

#11677943 — UNKNOWN OR OTHER — August 2, 2025 — MMI - Multi Media Interface constantly reboots about every 90 seconds. This is a safety issue since if I am backing ...

#11677363 — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING — July 30, 2025 — THE RADIO (MMI SYSTEM) IS REBOOTING WHILE DRIVING EVERY 5-10 MIN. DEALERSHIP CAN'T FIX AND IS AFFECTING SAFETY SYTEMS...

#11677363 — FORWARD COLLISION AVOIDANCE: WARNINGS — July 30, 2025 — THE RADIO (MMI SYSTEM) IS REBOOTING WHILE DRIVING EVERY 5-10 MIN. DEALERSHIP CAN'T FIX AND IS AFFECTING SAFETY SYTEMS...

#11676791 — BACK OVER PREVENTION: WARNINGS — July 28, 2025 — I am writing to report a critical and recurring safety defect concerning the Multi Media Interface (MMI) system in my...