NHTSA Complaint #11671721 — 2022 FORD F-150

I was driving through rain on [XXX] and my truck was having trouble shifting in 4x4 mode. An error message appeared stating "4x4 Service Needed". I clicked OK and the message went away. Due to driving, I was unable to take a photo of the error message. When I called Maguires Ford where I purchased the vehicle, they told me this message meant the system could malfunction and that I needed to bring the vehicle in ASAP. At first they told me there was no history of the error message and since they could not pull a code, there was nothing they could do. After reviewing a second time, they verified the error message did appear but they could still not pull a code so there wasn't anything they could do. They said most likely the rain got into the module and caused the system to malfunction. I asked how rain would get into the module and they didn't answer the question. No further investigation was completed and they told me to take the vehicle home. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)