NHTSA Complaint #11671306 — 2023 POLESTAR POLESTAR 2
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA issue reported to NHTSA
Complaint Details
| ODI Number | 11671306 |
| Vehicle | 2023 POLESTAR POLESTAR 2 |
| Component | BACK OVER PREVENTION: SENSING SYSTEM: CAMERA |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | IA |
Consumer Description
Recently received a recall notice for the rear backup camera unavailable error. I updated software to version 3.6.4 because that is what was pushed Over-the-air to my car. This software version did not resolve the issue. After submitting a support request through Polestar's mobile app, I received instructions on how to shut off the car so it goes into a deeper sleep. This helped for a couple days, but the rear camera will still occasionally be unavailable, or it will sort of freeze the image and be very laggy. Needless to say, the software update did not resolve the recall on my VIN.
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