NHTSA Complaint #11671159 — 2019 FORD ECOSPORT

I am filing a complaint regarding Ford Recall 23S64 on my 2019 Ford EcoSport. My vehicle is showing a solid red low oil pressure warning, which Ford’s own documents state can result in engine failure while driving. I contacted my Ford dealership, and they confirmed I am part of the recall but told me to keep driving the vehicle until the engine fails, even though this clearly poses a serious safety risk to myself and others on the road. They also said it would be 3 weeks before I can receive a loaner vehicle. I then called Ford’s official customer service number (800‑392‑3673) and was met with dismissive and rude behavior. My concerns about the safety of operating a vehicle with an active engine defect were not taken seriously. I explained that I rely on this car for income and have no safe alternative right now. I’m being told to knowingly drive a car with a known oil pump defect that could result in sudden engine seizure, while Ford delays parts and offers no timely solution. This creates a serious safety issue for me and for others on the road. I am requesting that NHTSA investigate this further and that Ford be required to take urgent action to provide safe alternatives to affected drivers before their engines fail.