NHTSA Complaint #11671158 — 2017 HONDA CIVIC

I brought my 2017 Honda Civic to an authorized dealership in Phoenix, AZ in June 2025 for A/C issues. Honda has issued an extended warranty on A/C compressors and condensers due to known defects, and my compressor was found to be leaking and covered under that warranty. However, the dealership refused to perform the warranty repair unless I agreed to pay $2,311 out of pocket to replace the evaporator, citing signs of dye in the evaporator case. I declined, and the compressor repair was denied. When I picked up the vehicle, the A/C system was worse than before. Before the inspection, the driver side blew 90°F air and the passenger side blew 68°F. After the inspection, both sides blow extremely hot air and there is a loud hissing noise coming from the dash. I now cannot operate the vehicle safely in 110°F+ Arizona heat. This is not just an inconvenience — it’s a potential safety hazard, particularly in a state like Arizona where cabin temperatures can become dangerous. Honda’s refusal to honor the warranty and deterioration of system function following the inspection suggest bad faith and put driver and passenger health at risk. I am filing this report to document the issue and to add to any investigation into this widespread A/C defect on 2016–2018 Honda Civics.