NHTSA Complaint #11671020 — 2023 SUBARU ASCENT

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11671020
Vehicle	2023 SUBARU ASCENT
Component	UNKNOWN OR OTHER
Date of Incident	March 13, 2025
Date Filed	July 3, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The passenger-side mirror on my Ascent has been damaged and removed since March 2025. I paid for the part on April 8, 2025 and was told it would arrive in a few weeks. As of July 1, 2025, the part has been delayed until August. The mirror is critical for visibility and safe operation. My wife drives this car daily with our infant. Subaru has refused to provide a rental, and the car is unsafe. I’ve contacted Subaru Corporate with no resolution, despite my continued persistence in contacting them through visits to their dealership in Plano, TX and several emails.

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