NHTSA Complaint #11671007 — 2015 FORD EXPLORER

The contact owns a 2015 Ford Explorer. The contact received notification NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at approximately 65 MPH, the driver’s side A-pillar trim detached from the vehicle and flew behind the vehicle. The vehicle was taken to a dealer, where it was diagnosed and determined that the driver’s side A-pillar trim needed to be replaced; however, parts were on back order. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 170,000. VIN tool confirms parts not available.