NHTSA Complaint #11670982 — 2018 FORD F-350

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11670982
Vehicle	2018 FORD F-350
Component	UNKNOWN OR OTHER
Date of Incident	March 1, 2021
Date Filed	July 3, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

The panoramic vista sunroof began allowing air while driving. Then the mechanism began not working properly. This all resulted in the track breaking and caused the entire system to stop working. While driving on highway or freeways, the glass would open and could not be secured properly. Could have caused the glass to become a projectile object. Upon researching this issue, I found several complaints for the panoramic vista sunroof for Ford/Lincoln's from 2017 to 2019. TSB # 18-2374. We have a 2018. To be clear; this was a progressive issue that started in 2021 and simply thought it to be the windy conditions outside the vehicle. Then the issue became worse even after being regularly serviced and repaired. By 2024, the track broke completely. Resulting in a complete replacement.

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