NHTSA Complaint #11680411 — 2018 FORD F-350

The contact owns a 2018 Ford F-350. The contact stated while driving 55 MPH and hauling a boat, the vehicle made abnormal banging sounds and stalled. There was no warning light illuminated. The contact was able to pull over to the side of the road. The vehicle was restarted but was undrivable. The vehicle was towed to a dealer, but the diesel mechanic was unavailable to service the vehicle. The vehicle was then towed to a certified mechanic and was diagnosed with a blown engine. The contact was informed that the engine needed to be replaced. The vehicle was being repaired. The contact stated that the failure had occurred in Vancouver Island, Canada, where the vehicle remained for the repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 72,000.