NHTSA Complaint #11670810 — 2014 JEEP CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11670810
Vehicle	2014 JEEP CHEROKEE
Component	ENGINE
Date of Incident	September 4, 2018
Date Filed	July 2, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DE

Consumer Description

Follow up of complaint tracking # 11665800 and 11667793. My Cherokee 2014 has DTC U0402 since 2018. Jeep does not want to do a recall for change of transmission for my car. Jeep wants to charge me $11000 for this repair, despite DTC was evident when the car was under warranty, and Jeep told me not to worry about it. Delaware Motor vehicle has given me a tag that will expire on 07/24/25, and DMV does not want to give me more extensions, DMV has told me clearly that IT IS NOT SAFE TO DRIVE MY CAR, AND IT NEEDS REPAIR. If NHTSA is not able to get a recall for my car before 07/19/25, I will have to sell my car for a very low price to Jeep, despite that my car is in very good condition and 27,509 miles. Jeep has not been honest with me since 2018 about DTC U0402, Jeep told me not to worry about it because the "code was stored but inactive". Jeep got advantage of my ignorance in this issue.

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