NHTSA Complaint #11670749 — 2018 FORD F-150

At a little over 56,500 files, the engine started having a load rattling noise during a cold start where the engine has been sitting for a few hours. I dig some Google searches and found that the noise was related to the cam phaser issue associated with Ford's 3.5L Ecoboost engines so I took it to Jim Vreeland Ford in Buellton, CA to get an official diagnosis on July 1, 2025 that costed me $196. The dealer confirmed that the noise is caused by the cam phaser issued that was noted in Ford Customer Satisfaction Program 21N03, which I never received a notification for. Ford apparently issued TSB 23-2143 to address the issue, and I was quoted $3158.07 to address the issue along with $2026.71 for unrelated but recommended components that should be replaced at the same time. I was told that this can lead to catastrophic engine failure if not addressed. Ford is refusing to cover any of the cost.