NHTSA Complaint #11670470 — 2019 FORD ESCAPE

The failed component is the coolant leaking into cyl 4 TSB 22-2229 which has been a problem with this model in the 1.5 L turbo before. This model is the 2.0L turbo but having the same problem. According to the dealership, "This is the entire process need to either rebuild or replace the vehicle's engine. This is a process needed when the vehicle's engine is in need of serious repair." Reasoning according to the dealer: "Without replacing or rebuilding a damaged engine, the car will not be able to function and will be left useless." This car has only 46,391 miles on it for 2019 and has been meticulously taken care of since it's purchase in Aug 2021 as a used vehicle from the dealership. After an oil change was completed on the vehicle at 46,300 miles, the check engine light came on and the vehicle was taken into the dealership for it to be assessed. That's when it was found to be cyl 4 that was the problem.