NHTSA Complaint #11670359 — 2016 GMC SIERRA 1500

The contact owns a 2016 GMC Sierra 1500. The contact stated while driving at an undisclosed speed, the contact stated that the steering wheel failed to turn into the intended direction. The contact stated that the steering wheel was 15 meters from center. Additionally, the contact stated that the vehicle drove abnormally rough. The vehicle was taken to the dealer where it was diagnosed with upper control arms failure. The contact was informed that the upper control arms needed to be replaced. The vehicle was not repaired. In addition, the contact stated that previously the lower control arms, four alignments, and all four tires were replaced. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 59,000.