NHTSA Complaint #11670135 — 2025 RAM 1500

Vehicle: 2025 Ram 1500 RHO (base trim) VIN: [XXX] Build Date: [XXX] Purchase Date: [XXX] Mileage at first occurrence: ≈ 40 miles (issue began immediately after delivery) Mileage now: [insert current mileage] Problem Description The instrument cluster (IPC) repeatedly reboots while driving or upon each key cycle. Every restart forces the odometer to reset and display 40 miles, erasing the accurate accumulated mileage. Simultaneously, the vehicle fails to retain any infotainment or vehicle-settings data (radio presets, climate preferences, drive modes, seat/mirror memory). This occurs 100 % of the time with every ignition cycle and has happened on every drive since purchase. Safety Concern A rebooting cluster distracts the driver, removes access to critical information (speedometer, warning lights), and falsifies odometer readings—potentially masking future maintenance intervals and impairing resale/title accuracy. The loss of settings can also disable previously selected safety aids (e.g., adaptive cruise presets, lane-keep parameters) without the driver’s knowledge. Attempts to Resolve Hard battery reset performed (negative-terminal disconnect, 30 min). Issue returned on first restart. Awaiting dealer appointment; preliminary research indicates similar complaints among early-production 2025 RHO vehicles and a possible IPC/BCM firmware defect. No official recall or TSB acknowledged for my VIN to date. Frequency Every ignition cycle; cluster reboot typically occurs within 30 seconds of start-up or during the first two minutes of driving. Infotainment/vehicle settings never save between cycles. Events & Dates [XXX]: Vehicle delivered; first reboot observed while exiting dealership lot. 06/29/2025–present: Issue persists on every drive. Requested Action Investigation into potential defective IPC/BCM firmware or hardware causing repeated reboots and odometer data loss on 2025 Ram 1500 RHO models built in April 2025. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)