NHTSA Complaint #11670079 — 2023 POLESTAR POLESTAR 2

Reverse Backup Camera is failing. Rear Backup camera is worse with the latest recall (ID: 11669313) fix announced June 25 2025. My car has been updated with the software that was suppose to fix the issue (version 3.6.4) but the recall issue happens more frequently now. The symptoms are the same: When first driving the car, if I put it into reverse, I either immediately get a “Camera Temporarily Not Available” warning or more often the rear camera comes on and then a few seconds later while backing up the camera turns off with the same error and does not automatically comeback on. Sometimes however will while backing up it may sometimes switch to 360 view which is not suppose to happen while in reverse. When the camera does this, I can manually toggle the camera back on/off via the cars user interface and it will display OK and may or may not turn off again with the error message. Car has been in the shop twice before for this issue this past year because the recall issue and each time newer software, at Polestar’s insistence, was installed. Their service center was also able to reproduce. The latest update v3.6.4 was installed over the air and was suppose to ‘finally’ fix it but it did not.