NHTSA Complaint #11669893 — 2023 POLESTAR POLESTAR 2

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA issue reported to NHTSA

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Complaint Details

ODI Number	11669893
Vehicle	2023 POLESTAR POLESTAR 2
Component	BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Date of Incident	June 28, 2025
Date Filed	June 28, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

The reverse camera fails when backing up very frequently with the words "camera is temporarily unavailable". This is the same issue as NHTSA Recall No. 25v-280 but the recall work has already been done on my vehicle (I am already on software 3.6.4). I have had the updated software for only a few days and already had this failure at least three times. How was this allowed to be considered fixed? This is the second time polestar and the NHTSA have failed to do anything substantial about this issue and it has been an issue for multiple years. Please get your shit together.

Related Complaints for the 2023 POLESTAR POLESTAR 2

Other BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Complaints

#11715971 — February 5, 2026 — Rear backup camera continues to not function reliably, even after updating to the latest firmware 4.2.13

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#11703101 — December 4, 2025 — Car rear camera constantly freezes, doesn’t appear or just stops during vehicle usage

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#11698981 — November 12, 2025 — -The rearview camera fails intermittently when gearshift is placed in reverse and when the car drives in reverse. -Pa...

Recent Complaints for the 2023 POLESTAR POLESTAR 2

#11717689 — BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING — February 12, 2026 — When put into reverse, display just shows Camera is temporarily unavailable. This is after the OTA update 4.2.13 tha...

#11717689 — VISIBILITY/WIPER — February 12, 2026 — When put into reverse, display just shows Camera is temporarily unavailable. This is after the OTA update 4.2.13 tha...

#11717270 — ELECTRICAL SYSTEM — February 11, 2026 — Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while dri...

#11717270 — POWER TRAIN — February 11, 2026 — Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while dri...

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