NHTSA Complaint #11669430 — 2019 HONDA CR-V

I’m writing to report a recurring and increasingly dangerous issue with the CMBS (Collision Mitigation Braking System) in my vehicle. The problem began shortly after I purchased the car. The system would intermittently flash the word “BRAKE” and apply the brakes without any apparent reason. Initially, this was more of an annoyance, but it has since escalated into a serious safety concern. Most recently, while driving through an intersection with no vehicles in front or behind me, the system suddenly applied the brakes with significant force. This caused everything in the front seat to be thrown to the floor and forced me into the steering wheel. The weather was clear—no rain or sun glare—and there were no visible obstructions. Had there been a vehicle behind me, I believe a rear-end collision would have been likely due to the abrupt deceleration. I have brought the car to the dealership where I purchased it multiple times, but they were unable to replicate the issue and eventually asked me to stop bringing the vehicle in. I then tried a different dealership, but they also refused to investigate further since they couldn’t duplicate the problem. Even after disabling the CMBS system about a year after purchase, the issue has persisted. I’ve since learned that this issue is under investigation, and I want to formally express that I no longer feel safe driving this vehicle. I am requesting a resolution to this matter as soon as possible. Please let me know the next steps or if any additional information is needed. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)