NHTSA Complaint #11710501 — 2019 HONDA CR-V

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11710501
Vehicle 2019 HONDA CR-V
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

My father's Honda CRV, which I was driving, suffered a computer reset due to a low voltage drop. This was, in turn, due to a failing fuel injector. The computer reset disabled many safety systems and core systems, including the parking brake (which is electronic), as well as adaptive cruise control, the tire monitoring system and blind spot sensors, tire inflation warning, hill start feature, and many others. There were no warning signs prior to the reset. After calling the dealership and reporting these issues, they still advised me to drive into the dealership for service. Upon doing so, they diagnosed the failing fuel injector. At this point, I had done research on the issue and found hundreds of similar reports concerning Honda CRVs and models with the 1.5L Turbo engine. Despite warranty extensions for some vehicles, the dealership claims that our VIN is not covered under the warranty extension. This is obviously a manufacturing fault and a safety issue. Please investigate Honda and require them to, at a minimum, extend their warranties to all affected vehicles with this defect. We have detailed maintenance records at the same dealership we bought the car from. The vehicle is available for inspection, and I am including the dealership's diagnostic.

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