NHTSA Complaint #11669339 — 2020 FORD EDGE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11669339
Vehicle	2020 FORD EDGE
Component	POWER TRAIN
Date of Incident	June 1, 2025
Date Filed	June 25, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

At 58,000 miles we started having transmission slipping issues with no check engine lights or anything. We did some research and brought it in to a dealer for the recommended software update. That didn’t fully fix the issue and they recommended a new torque converter. At just under 60,000 it should not be having these issues and it’s a major expense for a newer car. Transmission failing is a safety issue since the car could stale without warning putting the driver or others safety at risk.

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