NHTSA Complaint #11669287 — 2021 CHRYSLER PACIFICA

Since January 2024, the rearview camera on my 2021 Chrysler Pacifica has functioned inconsistently. I brought the vehicle to Glendale Chrysler Jeep Dodge Ram for this problem, and they informed me it was a known issue with an open service bulletin for a software update, expected in Q3-Q4 2024. Despite this safety concern, I continued to drive the vehicle as no solution was available. Upon the release of the software update, I returned the vehicle, but the update did not resolve the issue. I was then told to await another software update. It is now June 2025, and there's another separate recall for this same issue, with a new software update that has also failed to address the safety problem. On July 25th, 2025, I contacted Chrysler because their branded service center is recommending $1,200 in parts and labor to fix an issue that was initially reported under warranty. I believe Chrysler is acting in bad faith and endangering the public by negligently addressing safety concerns and using protracted software updates as an excuse.