NHTSA Complaint #11669117 — 2020 FORD EXPLORER

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side front end of the hood was lower than normal. The vehicle was taken to the dealer, where it was confirmed that the failure was not due to a collision because all the bolts were in place. The dealer determined that the driver's side hood adjuster was missing, and the dealer installed a new hood adjuster on the driver's side of the vehicle; however, the hood remained unleveled. The contact stated that the passenger's side front end of the hood was in contact with the fender while there was a quarter inch gap between the driver's side front end of the hood and the trim. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 68,000.