NHTSA Complaint #11668785 — 2021 FORD F-150

The rear axle hub bolt on my 2021 Ford F-150 PowerBoost failed to meet design safety standards and is subject to Recall 23S65. The vehicle is currently at a Ford dealership and is available for inspection upon request. My safety was put at risk because the bolt can shear off without warning, causing the rear axle shaft to disengage. This can result in sudden loss of propulsion or vehicle rollaway, especially if parked on an incline. Ford has acknowledged this risk but has not made a final repair available for PowerBoost models. I was not offered a loaner, and I cannot confirm if the vehicle is safe to drive. The problem has been confirmed by the dealership. They told me they are unable to perform even the interim repair until at least July 22 and that there is no ETA at all for the final fix specific to hybrid (PowerBoost) models. The vehicle was inspected by a Ford dealer but not by Ford Motor Company representatives directly. Ford customer service has failed to provide any meaningful support or confirmation of safety. There were no warning lamps or messages prior to the recall. Ford states the failure may occur without symptoms, which makes the defect more dangerous. I have not personally experienced a failure yet, but I'm being asked to either drive the vehicle in this condition or go without transportation indefinitely.