NHTSA Complaint #11668092 — 2018 FORD ECOSPORT

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11668092
Vehicle 2018 FORD ECOSPORT
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

I purchased this vehicle on [XXX] Serra Ford in Farmington Hills, MI. It was certified by the manufacturer Ford Motor Company. I was told they remedied all issues/recalls. On [XXX] I experienced loss of power and oil pressure. We immediately returned it to the dealer for evaluation and repair. On May 12th they informed me that the vehicle needed a new engine. On May 27th I was told that they were waiting on parts. I was told on June 9th that the engine had arrived and it would be about 10 days to repair. Finally on June 18th I was told that they would not be replacing my engine and that they are unable to fix the recall that was causing all these issue. I reached out to the dealership and was not provided details offering oil pressure level read off the diagnosys to ensure the vehicle is safe. The recall states that loss of power braking increases the risk of a crash. For the safety of my family, I am hoping to avoid that. Refusing to remedy the recall by the manufacturer is unacceptable. THe dealership selling a vehicle that is not safe is also unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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