NHTSA Complaint #11667914 — 2023 HYUNDAI ELANTRA HYBRID

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11667914
Vehicle 2023 HYUNDAI ELANTRA HYBRID
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NV

Consumer Description

This vehicle I am driving has going on 24,000 miles only and over the course of the 23,000 miles it started making me do a 12V reset which very scary when you in traffic, have to pull to the side of the road, the car blinks "Check Hybrid System" with the little what looks like a tire pressure monitor system but it is a exclamation point and says "HEV" inside. My vehicle will die while pulling off to the side of the road, I have to park it, and 12V reset it, and start the car up again, in order to get to where I was going. I can not sit in one place. In fact this battery reset happened two times last night on June 18th at a drive thru while waiting for dinner and once while waiting on a pharmacy drive thru line about two weeks ago. All this is idling. I never had a lockout issue with my car where I had to get in with my key and 12V reset it. It's only when the car is on and idling. I'm well aware of Hyundai hybrids having 2 batteries, so it is definitely not the battery controlling my acc, it's controlling my main controls. I have done so much research on my vehicle and just know this will be such a hassle to get replaced although I paid very good money for my vehicle, and the batteries are under warranty. I will have to roll the dead battery into Hyundai's lot so they do something, but even then they think 12V resetting will be a normal thing, not when I'm travelling down the freeway during rush hour. A 12V reset should be there for utmost emergencies, not to be used on a daily basis multiple times a day. Hyundai needs to take ownership and do something about it. Is it an alternator to the battery or is it their lithium ion batteries they use, is it a wire that sucks, they need to do something and get all the hybrids fix because it's not just Elantras, many Tucsons, sonatas, etc. Have the same issue all across the years I have seen to 2020. Very faulty.

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