NHTSA Complaint #11667793 — 2014 JEEP CHEROKEE

This is an addendum to complain number 11665800 I would like NHTSA do a recall for the transmission of my Jeep Cherokee 2014. I read an Article by Clifford Atiyeh, published on 07/08/2019 titled: Jeep recalls 2014 Cherokee again as ZF Nine-Speed Transmission Problems continue. I did not get this recall. 1-I bought the car new on 05/2014 2-Meggee Service Advisor Thomas Heck (phone 302-856-0064, Georgetown, Delaware) knew that my car was showing engine light on and code U0402, receipt dated 09/04/2018. At this time my car was under warranty, and technician did not do anything about it, despite DTC was there after performing recall U63. The Jeep technician told me not to worry about it. 3-Receipt dated 08/23/2019, , got recall V69. DTC U0402 was there. 4-Receipt dated 09/30/2022, my car got replacement of primary fuel pump. Car showed DTC U0402 again, and technician wrote "unrelated code", and told me not to worry. 5-Receipt dated 05/30/2025, I took my car to Jeep technician, because my car failed DMV inspection for DTC U4402 (Jeep code U0402). This time Jeep Service Technician said that because of this code U0402, the car needed a change of transmission, and it cost $11000. Receipt dated 06/06/2025, I took my car to DMV Pre-certified Technician, and he also told me the car needed a change of transmission, cost $11,232 6-I complained to Megee because Jeep technician knew about this problem with code U0402 since 2018, when the car was under warranty, and they told me not to worry about it, and now Jeep has the responsibility of changing the transmission for free. 7-I contacted Jeep Customer Care (877-426-5337) complaint #[XXX]. Representative told me that the problem had to be resolved directly with Megee Motor (Georgetown, Delaware), because it was its problem. 8-Megee Supervisor Tom Hecks told us that he needed authorization from Jeep Customer Care to change the transmission of the Cherokee. At the end, Jeep customer care and Megee are playing ping-pong with me INFORMATION REDACTED PURSUANT TO THE FREEDOM OF I