NHTSA Complaint #11667254 — 2021 CHEVROLET TAHOE

On April 25th, 2025 while traveling on Interstate 20 at 70+mph speeds with my children in my vehicle and 30 weeks pregnant, with no indication of an issue my 2021 Chevrolet Tahoe suffered catastrophic engine failure. There was zero warning from the vehicle including noises/electronic display warnings that this was fixing to occur. In the middle of going 70+mph surrounded by traffic on a busy interstate the vehicle just shut off completely. I was able to use what momentum I had from my speed to get on to the shoulder. However, the failure prevented me from being able to turn on my signal to alert other drivers of my merging and prevented the use of my emergency flashers to signal once on the shoulder immobile. The vehicle would not start up again after that, and I had to call a tow truck to take my vehicle to the nearest certified Chevrolet service center. When the tow truck arrived the vehicle would not even shift into neutral allowing them to load it without potentially causing more damage. It had to be drug with the wench in park onto the tow truck bed. Once at the nearest service center I was told it would be up to 3 weeks + before they could do a diagnostics. I was 14 hours from home when this happened, and now had to pay to have my Tahoe towed 14 hours back to the service center near my home. On May 8th the failure was determined to be caused by this recall, specifically the crankshaft. The dealership has lied and said they've ordered a new motor and it came in, then called to tell me they ordered the wrong motor. They said they ordered the correct one and it would be in within 14 days, and that was 25 days ago. They called today June 16, 2025 to tell me there is still no update on when my engine will ship to complete this repair. The dealership has also refused to assist me with any loaner vehicle or rental assistance even though GM has told me I am entitled to it under this recall. GM has moved my case to Parts Delay team and I still have not been contacted.