NHTSA Complaint #11667006 — 2025 TOYOTA 4RUNNER

STRUCTURE:BODY:BUMPERS issue reported to NHTSA

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Complaint Details

ODI Number 11667006
Vehicle 2025 TOYOTA 4RUNNER
Component STRUCTURE:BODY:BUMPERS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CO

Consumer Description

Retaining clips / fasteners missing from front air dam causing the large plastic structure to become dislodged and tangled in steering brakes, suspension or causing unsafe road hazard for other vehicles particularly motorcycles. Many owners are reporting this issue and I have verified on my own vehicle missing hardware from recent purchase and vehicle currently has less than 2000 miles. The dealerships are not taking my owner complaints seriously and are refusing to honor warranty claiming that this issue is caused by road hazards when it clearly is not and is easily proven to be a defect or manufacturing issue. My air dam came loose on a interstate highway with 75 mph speed zones and became entangled in the undercarriage, further investigation revealed that several of the fasteners were missing and no evidence they were ever installed. The dealership tried to accuse me of removing or tampering with the hardware which is absolutely ridiculous and potentially criminal to make these unfounded allegations. The attached pictures were taken after temporary repairs were made on side of road but show the place where one of several fasteners should have been installed from factory but are clearly missing.

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