NHTSA Complaint #11666696 — 2020 TOYOTA HIGHLANDER

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11666696
Vehicle 2020 TOYOTA HIGHLANDER
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KY

Consumer Description

At around 61,000 miles, I noticed a whining sound in the vehicle when accelerating. I took the vehicle in to a Toyota dealer for diagnostics and their technicians indicated that my vehicle had transmission failure and it needed to be completely replaced - quoted at $8,000 to do the replacement. Diagnostic appointment also cost $174. Parts are on back order and no one could tell me when parts would come in - guess was one month. In reality, parts are now finally in (I'm about to take it in to be fixed) after 2 months. I was told by the dealership that I could drive it at my own risk of failure - if it were to fail, I would be stranded wherever that may be putting my family and those around me at risk due to the unknown nature of when that could happen. This failure is recorded for the same model and same UA80 transmission on several online forums: [XXX] The vehicle has been inspected by a Toyota dealer as I stated previously. Diagnostic report says "Internal component failure. Recommend transmission" No other warning lights or messages from the car to warn me of this problem even now. Just the whining sound from the failure itself. Keep in mind, Toyota's powertrain warranty period is 5 years or 60,000 miles - this vehicle just surpassed both of those limits as this problem came about. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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