NHTSA Complaint #11666557 — 2018 HONDA CR-V

The contact owns a 2018 Honda CR-V. The contact stated that the vehicle had failed to start. Triple A was contacted and replaced the battery. Additionally, the contact stated that the infotainment system screen had turned off intermittently while driving. The contact stated upon turning off and restarting the vehicle, the infotainment system became operable. The contact stated that upon inspecting the battery, Triple A informed the contact that the battery was significantly corroded, and the battery was replaced. The contact stated while driving at 55 MPH to the dealer, the infotainment system screen turned off. The contact pulled into the dealer's parking lot. The contact stated upon turning off and restarting the vehicle, the vehicle failed to shift into gears and was undrivable. The dealer diagnosed that the battery terminals were faulty, causing a system communication failure and battery drainage. The dealer replaced the battery. The vehicle was temporarily repaired. The manufacturer was not notified of the failure. The failure mileage was 48,419.