NHTSA Complaint #11666359 — 2016 FORD EDGE

The vehicle started shaking and vibrating violently at 70mph on the highway followed by a loud pop. At this time a warning light appeared on the dash. I could barely control the vehicle during this incident and could have lost control at high speed. This endangered the occupants of my car as well as everyone else on the road. I had just taken the vehicle in for service several weeks prior and was told it was in great working condition. I was able to drive the vehicle to a certified Ford dealership who diagnosed the issue as a common problem within this particular Ford engine. He showed me the Technical Service Bulletin (19-2243) that Ford released internally showing they were aware of the problem but never recalled the affected vehicles. The dealership confirmed that the only fix is replacing all cylinder heads or the entire engine.