NHTSA Complaint #11666342 — 2018 FORD ESCAPE

At approximately 53000, our 2018 Ford Escape began experiencing engine misfires, rough idling, and visible white smoke from the exhaust. After inspection, the dealer confirmed that coolant was leaking into the combustion chamber due to a known design flaw in the 1.5L EcoBoost engine — a condition widely reported by other Escape and Fusion owners. This issue was previously covered under Ford’s Customer Satisfaction Program (CSP 21N12), which extended short block replacement for this exact problem. However, Ford has denied coverage, citing that the vehicle is now just outside the 7-year eligibility window, despite the low mileage and the fact that this is a documented manufacturing defect, not normal wear and tear. Coolant intrusion into the engine is a critical safety risk, as it can cause sudden engine failure, stalling, and loss of power — all of which create dangerous driving conditions, especially at highway speeds. Thousands of owners are reporting identical issues online, and many have suffered catastrophic engine failure well before 100,000 miles. Request: I’m submitting this complaint to formally document the safety concern and urge the NHTSA to investigate this widespread issue and consider a recall. The current extended warranty program is inadequate, as it leaves many consumers — like myself — with no recourse for a known, dangerous defect.