NHTSA Complaint #11666331 — 2012 FORD EDGE SERVICE BRAKES

Complaint Details

ODI Number	11666331
Vehicle	2012 FORD EDGE
Component	SERVICE BRAKES
Date of Incident	July 31, 2019
Date Filed	June 11, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

On July 31, 2019, I had the brake booster replaced at Midas due to a hissing noise and a loss of brake pressure, costing me $733.39. At that time, I checked for a Ford recall but found none for my VIN. I recently came across Ford Customer Satisfaction Program 13N02: Certain 2010-2014 Model Year Edge and MKX Vehicles Extended Warranty Coverage on Brake Booster. While I never was contacted by Ford about this issue for my 2012 Ford Edge, I feel it should be part of the program as it was clearly a safety issue at the time. Ford Customer Satisfaction Program 13N02 does show as an outstanding field service action for my VIN.

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