NHTSA Complaint #11666126 — 2021 GMC YUKON XL

The contact owns a 2021 GMC Yukon XL. The contact stated while driving approximately 45–50 MPH, the engine was making an abnormal sound. The contact stopped and lightly depressed the accelerator pedal and continued driving. The contact stated that the transmission failed to shift gear. The RPM increased to high. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired under warranty, but the failure recurred. The vehicle was taken back to the same dealer who determined that the failure was related to the transmission. The vehicle was repaired but the failure persisted. The vehicle was taken to another local dealer, Hennessy GMC (145 Industrial Blvd, McDonough, GA 30253); where it was diagnosed and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 66,000.