NHTSA Complaint #11665828 — 2016 JEEP CHEROKEE

What component or system failed or malfunctioned, and is it available for inspection upon request? A.)Transmission has been 'stuck in 2WD' since I bought it (I was unaware of the DT issue during purchase from Boktor Motors in Las Vegas, NV). I have tried to contact dealership with no response and a blocked phone number. Car has been towed 120 miles to Wolfchase CDJ in Bartlett, TN and is being diagnosed. [In ref: NHTSA campaign number: 25V011) Power Transfer Unit(PTU)] How was your safety or the safety of others put at risk? A.) I was on my way from Lakeland, TN to Chattanooga for summer vacation with my children and we were on a highway with a small shoulder and 2 lanes. We were able to pull to the side of the road and slowly make our way to the rest stop, Has the problem been reproduced or confirmed by a dealer or independent service center? A.) It is currently at Wolfchase CDJ in Bartlett, TN for full diagnosis. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A.) Not yet. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A.) 'Service 4WD' was on at the dealership when I test drove it, but the owner, Mina Boktor, assured me that it was because they replaced the battery. He also wrote on the warranty page of my purchase paperwork that he would fix any repairs associated with the 4WD light if it was delivered to Tennessee with the same code. Boktor Motors associates refused to answer my calls and nobody ever returned my calls or emails. About 6 months later, my shifter started lighting up all red lights with the warning 'service shifter' in the notification screen.